Van der Valk in top three ‘Most customer-friendly company in the Netherlands 2019’.

On May 28, the 'Most customer-friendly company of the Netherlands' was announced for the twelfth time during The Customer Forum'; a new event about customer focus. The Customer Forum is an initiative of CustomerFirst and consumer panel company SAMR. The presentation of the awards took place during a festive eveneing at the SS Rotterdam.

Van der Valk received a nice third place as most customer-friendly company of the Netherlands. Van der Valk scored a 8,3 (out of 10) for customer satisfaction and came close to title holder De Efteling and runnder up Coolblue. 

A nice quote from one of our guests: ''Good service, attentive staff, and a good quality-price ratio. Everyone feels at home, from business people to families. They are doing it very well.’’

Ab de Bruijn, management of Van der Valk Hotel Sassenheim-Leiden, had the pleasure to receive the price. On behalf of the family he told how Van der Valk keep up the customer satisfaction. Ab de Bruijn: ‘’Hospitality is in our genes. The vision and attitude of founders Martien and Rie van der Valk is still an example for the current 4th generation of Van der Valk. We are therefore honored with this recognitions by our guests.

Top 3 Most customer-friendly company 2019:
1. De Efteling (8.5)
2. Coolblue (8.4)
3. Van der Valk (8.3)

We have already set our goal for next year! We thank all of our guests for this great award. Also this year we hope to make many people happy and to surprise with our hospitality!

About CustomerFirst Awards

The award was presented by the founders of The Customer Forum. The founders are SAMR and Customer First.

Precedes the election of the CustomerFirst Awards goes a continuous online survey among Dutch consumers. The respondents are randomly selected from the consumer panel of Samr.