Guest Directory

Service and extra information

General information
Reception is open 24/7 for information about our hotel facilities, activities, various excursions in the area, cycling and walking routes. Please contact reception for information about cinema and theatre programs, cultural events, excursions and/or tourist information. You can of course also contact our receptionists to order a taxi or hire a car, for prints and copies, the use of a computer, printer, plugs, adapters, laundry and dry cleaning, an iron, bicycle rental, bicycle stalling, smoking materials, etc.

Fitness & sauna
The gym and sauna are located on the second floor at hotel rooms 302-326.

Opening times:
Gym: 07.00 a.m. - 10.30 p.m.
Sauna: 07.00 a.m. - 10.30 p.m.

Luggage service
We can take your luggage to your room and collect it from your room for a fee on request. Reception will be able to provide you with information about this (dial 9).

Green key
Van der Valk Hotel Sassenheim-Leiden has had “Green Key” accreditation since 2013. This accreditation shows that a specific policy is pursued to make our hotel, restaurant and meeting product sustainable. We continuously work on making our product even more sustainable to retain our Green Key accreditation. Click here for more information.

Toilets for the disabled
The hotel has a toilet for the disabled. It is located on the ground floor, next to the ladies’ toilet.

The management is unable to accept any liability whatsoever for lost, stolen or forgotten property. We advise you not to leave any valuables unattended in your room.

Conferences & Meetings
We offer comprehensive facilities for the organization of conferences, meetings, weddings and parties. For information please contact our Banqueting Department (dial 451 or 455) from Monday to Friday between 09.00 a.m. and 5.00 p.m. At other times you can contact our receptionists for information.

You can make use of our free Wi-Fi network throughout the hotel.

Ironing facilities are available on the first floor at hotel rooms 201-226. All Deluxe rooms have an iron and an ironing board. You will find them in the cupboard.

Laundry / dry cleaning
You can make use of our laundry / dry cleaning service. A laundry bag and a form are kept in the wardrobe of your room for this purpose. Please fill in the form and place it in the laundry bag. If you hand in your laundry to reception before 10.00 a.m. it will be available for collection in the evening. We provide this service on weekdays only.

Wake-up service
You can set the alarm facility using the televi¬sion menu or book a wake-up call at reception.

Newspapers and magazines
Various Dutch newspapers and magazines can be purchased at reception.

Telephone adapters
Various telephone adaptors can be borrowed from reception.

Photocopying and printing
Reception can make photocopies or prints for you at the current rates.

Snack and drinks dispensers
As an extra service snack and drinks dispensers are provided at the lift to hotel rooms 401 - 627 and on the 2nd floor in the gym and sauna area.

Smoking materials
Een sigarettenautomaat bevindt zich op de begane grond van het hoofdgebouw. Age coin muntjes zijn verkrijgbaar bij de receptie. Wij wijzen u er graag op dat het hotel sinds 1 juli 2008 geheel rookvrij is.

Bibles can be borrowed from reception during your stay.

Please contact reception if you would like to order flowers.

Shoe shine machine
This is located in the corridor next to the men’s toilet on the ground floor.

Souvenirs are available from reception.

Complaints / feedback
Please report any complaints or feedback you may have at reception.

Hotel packages
We also offer various hotel packages. They are described on our website. To keep informed of all special offers you can subscribe to our monthly online newsletter via our website.

Means of payment
We accept the following means of payment: cash, credit cards, PIN and Van der Valk gift cards.* If payment is made in advance we regret that it will not be possible book extra activities in your hotel room. These activities are payable directly.