FAQ (Frequently Asked Questions)
On the FAQ page you can read the most frequently asked questions and answers. Is the answer to your question not listed? Please do not hesitate to contact us!
About the hotel room
Your room key (card) has a sensitive magnetic strip. Do not keep it too close to mobile devices and / or magnets, as this can affect the strip. Is your pass not working anymore? Please register at the reception.
The main differences between our Comfort and Deluxe rooms are:
- The Deluxe hotel rooms have an open bathroom, the Comfort rooms do not;
- The Deluxe hotel rooms have a king-size bed, the Comfort rooms have twin beds;
- The Deluxe hotel rooms have a rain shower;
- The Deluxe hotel rooms have a separate toilet, the Comfort rooms do not;
- The Deluxe hotel rooms have a Nespresso machine, the Comfort rooms have coffee and tea making facilities;
- The Deluxe hotel rooms have their own ironing facilities, the Comfort rooms do not.
Our suites all feature a spa bath, with the exception of the South Suite and the Casino Suite.
A minibar is provided in every room. The minibar does not cool, but it does keep products cool. That is the difference with a refrigerator. The minibar in the hotel room is not stocked, but various packages are available at the reception. View this page for more information about the upgrade options.
No, the entire hotel is smoke-free, so smoking in the room is not allowed. In addition, a zero-tolerance policy applies.
You can check in from 15:00 h. Would you like to arrive earlier? Then in some cases it is possible to book an early check-in. For more information, please contact the reception.
You can check out until 12:00 h. Would you like to use the hotel room for longer? Then you can request a late check-out, subject to availability. It is not possible to request a late check-out for our suites. The following costs will be charged for a late check-out:
- Late check-out until 2 p.m.: € 25.00 (free for Valk Loyal guests *)
- Late check-out until 5:00 pm: € 50.00
*A late check-out must always be requested in advance at the reception. Please contact us to check availability.
No, unfortunately dogs, cats and other pets are not allowed in the rooms.
About our facilities
Yes, we have a covered bicycle shed that you can use for free. Is the bicycle shed full? Then you can even put the bike inside us in one of the rooms (if available). Ask for it at the reception!
Yes, you can charge E-bikes with us in the covered bicycle shed.
Yes, we rent out bicycles and E-bikes in the spring and summer months. There are also free bicycle routes available at our bicycle rental through the reception, but it is important that you reserve the bicycle or E-bike in advance. Click here for more information.
Yes, as a hotel guest you can use our sauna and fitness facilities free of charge.
Yes, our hotel is directly adjacent to Jack's Casino, which you can enter through the central hall. The entrance (from 18 years) is free. View this page more information about the casino!
Yes, you can park for free in our parking lot.