FAQ (Frequently Asked Questions)

On the FAQ page you can read the most frequently asked questions and answers. Is the answer to your question not listed? Please do not hesitate to contact us!

About the hotel room

My room key (card) no longer works. What now?

Your room key (card) has a sensitive magnetic strip. Do not keep it too close to mobile devices and / or magnets, as this can affect the strip. Is your pass not working anymore? Please register at the reception.

What is the difference between a Comfort and a Deluxe room?

The main differences between our Comfort and Deluxe rooms are:

  • The Deluxe hotel rooms have an open bathroom, the Comfort rooms do not;
  • The Deluxe hotel rooms have a king-size bed, the Comfort rooms have twin beds;
  • The Deluxe hotel rooms have a rain shower;
  • The Deluxe hotel rooms have a separate toilet, the Comfort rooms do not;
  • The Deluxe hotel rooms have a Nespresso machine, the Comfort rooms have coffee and tea making facilities;
  • The Deluxe hotel rooms have their own ironing facilities, the Comfort rooms do not.
Which rooms have a spa bath or jacuzzi?

Our suites all feature a spa bath, with the exception of the South Suite and the Casino Suite.

How does the minibar in the room work?

A minibar is provided in every room. The minibar does not cool, but it does keep products cool. That is the difference with a refrigerator. The minibar in the hotel room is not stocked, but various packages are available at the reception. View this page for more information about the upgrade options.

Is smoking allowed in the room?

No, the entire hotel is smoke-free, so smoking in the room is not allowed. In addition, a zero-tolerance policy applies.

What time can I check in?

You can check in from 15:00 h. Would you like to arrive earlier? Then in some cases it is possible to book an early check-in. For more information, please contact the reception.

What time do I have to check out?

You can check out until 12:00 h. Would you like to use the hotel room for longer? Then you can request a late check-out, subject to availability. It is not possible to request a late check-out for our suites. The following costs will be charged for a late check-out:

  • Late check-out until 2 p.m.: € 25.00 (free for Valk Loyal guests *)
  • Late check-out until 5:00 pm: € 50.00

*A late check-out must always be requested in advance at the reception. Please contact us to check availability.

Are pets allowed in the room?

No, unfortunately dogs, cats and other pets are not allowed in the rooms.

I have something to celebrate during my stay, can the room be decorated?

Yes, we offer several festive packages if you have something to celebrate during your stay! View this page for more information or contact the reception.

About our facilities 

Is there a bicycle shed?

Yes, we have a covered bicycle shed that you can use for free. Is the bicycle shed full? Then you can even put the bike inside us in one of the rooms (if available). Ask for it at the reception!

Can we charge our E-bikes?

Yes, you can charge E-bikes with us in the covered bicycle shed.

Can we rent bicycles at the hotel?

Yes, we rent out bicycles and E-bikes in the spring and summer months. There are also free bicycle routes available at our bicycle rental through the reception, but it is important that you reserve the bicycle or E-bike in advance. Click here for more information.

Can hotel guests use the sauna and fitness room for free?

Yes, as a hotel guest you can use our sauna and fitness facilities free of charge.

Is there a casino?

Yes, our hotel is directly adjacent to Jack's Casino, which you can enter through the central hall. The entrance (from 18 years) is free. View this page more information about the casino!

Can I park for free?

Yes, you can park for free in our parking lot.